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Patient Billing Services

At Elko County Ambulance Service we know how frustrating it can be to manage your healthcare claims, It can be a complex and time consuming process.

Elko County Ambulance Service is dedicated to providing exceptional service to our customers. We believe it is very important to extend the skill and passion that was received from your field personnel on through to the Billing Process.

The Sections below provide you quick access to detailed answers and explanations to common billing questions.

Have Billing Questions?
Want to Make A Payment by Phone?
Call us today at 775-738-5382

Billing Process

After your Service has been provided by our Field Personnel Elko County Ambulance uses the information from your Patient Care Report

Billing Process

Elko County Ambulance Service is dedicated to providing exceptional service to our customers.

Once your Patient Care Report has been submitted to our Billing Office we complete an internal review to ensure proper documentation needs have been met and we make a request to the Receiving Facility for Insurance Information. Once that process has been completed the Patient Care Report and associated documentation is automatically sent to our billing contractor for coding and billing.

If we are unable to get insurance information from the receiving facility our billing contractor will do payer research with various insurance companies to attempt to find your insurance information.

At any time during this process you may receive a request for documentation, these requests can vary, however are most commonly requests for signatures or insurance information.

Once all of the proper documentation needs have been met your insurance will be billed and any portion remaining will be billed to the patient unless they have secondary insurance.

Payment Methods

There are several options available to settle your account. Accepted Payment Methods are listed Below. Please contact your Elko County Ambulance Account Representative below to discuss payment arrangements if needed.

Although Elko County Ambulance does Payer Research for Insurance Information if you have received a bill and your insurance has not been billed please provide us with your Insurance Information as soon as possible so we can bill the proper Insurance Agency.

At this time Elko County Ambulance does not have the capability to accept payments online.

Accepted Payment Methods:

  • Cash
  • Personal Checks
  • Cashiers Checks
  • Money Orders
  • MasterCard
  • Visa

What’s a Rich Text element?

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How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Frequently Asked Questions

Why does my bill have a California Address and Phone Number?

To save cost and make the billing process more efficient Elko County Ambulance uses a third party billing contractor. HSI our current billing contractor is located in Santa Rosa California. You can still make a payment locally by coming in or calling us, however it is safe to remit payments to the address or phone number shown on your bill.

Why is my bill so expensive?

Although Elko County Ambulance Service is a department of Elko County, we do not receive city or county tax dollars. Our Agency is an Enterprise Fund of Elko County which means our funding is user funded, which means our operating funds come from ambulance bill payments. Each year our prices are reviewed and adjusted using the Consumer Price Index for Medical Services. If you have further questions regarding this please feel free to contact us.

I don't have Insurance, What are my options? 

If a you do not have health insurance coverage, the responsibility for Ambulance service payment will be yours. Elko County Ambulance accepts Cash, Personal checks, Visa and MasterCard. Payment can also be made by phone. We are always willing to help you set up a payment plan that works for you. However, if you are experiencing a Financial Hardship you can complete the Financial Hardship Application located below.

Financial Hardship Application

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